Appointment Policy

To allow ample time for all patients and for scheduled surgeries, we operate by appointment only. Emergencies are inevitable, however, and they do receive top priority, which is why appointment delays may still occur from time to time. Please realize that we make a sincere attempt to see each client on time.

If you have an emergency, please call us before coming in so that we may ascertain the severity of the emergency and adequately prepare for your arrival. We handle all emergencies for our clients on a priority basis.

Please arrive 10 minutes prior to your appointment time. This will give us time to look over your pet's previous health records. You will also be asked to fill out a new client registration form and a pet information form. For your convenience, you may download and complete these forms at home if you wish. Please bring the forms along with you to your appointment.

It is important that you bring along any pet records that you may have. In addition, a stool sample is recommended for all new patients.

Please complete one New Client Registration Form. One Pet Registration Form must be filled out for each individual pet.

Although we make very effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason, we ask that you restrain your pet. For dogs, this means a properly fitted collar and leash. If your pet is aggressive or hard to control, feel free to come in first to see if the coast is clear or ask for assistance.

Cats should be restrained in a pet carrier.

Pocket pets should also be properly housed or restrained in a carrier for safety.

In order to provide our patients with high quality veterinary care and to maintain our hospital, we require full payment when services are rendered. We accept Visa, MasterCard, cash and personal checks with proper identification.

We do offer Care Credit (http://www.carecredit.com/vetmed/whycc.html), an instant flexible payment program specifically designed for healthcare expenses. Care Credit can be used for unexpected medical and hospitalization expenses, making it easier to get your pet the medical care that it needs.

Surgery or medical drop off patients can be checked in to the hospital between 7:30 am and 8:30 am. For safety, your pet should be fasted before surgery. Please remove their food by 9:00 pm the night before surgery. They may have water up until the time they come into the hospital. Rabbits and small exotics need not be fasted.

Please allow time to complete hospitalization paperwork the morning of the surgery. You will be asked to complete a Hospital Authorization Form and check off various options for your pet. When time allows, we will mail the paperwork to your home so that you have time to review it before filling it out. Please be sure you leave us with the correct phone numbers to reach you during the day for follow-up communication or questions that arise before surgery. Most surgeries are completed between 12:00 pm and 3:00 pm, barring emergencies. Please call the hospital after 3:00 PM for a progress report and to set up a discharge appointment.